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Customer Complaint Letter Example

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I started looking at their dispute resolution process, which involved Arbitration or small claims. The Arbit agreement actually seemed pretty good. I began putting together my case and made it clear to the customer care folks that a formal notificaion of the dispute was coming. Then last web a manager type called me, reviewed everything, and then said she was going to refund the late fee and everything related to it.

Such as Chex systems that has me in their system when I should not be, they have no bad marks against me nor does my bank so I wonder why I am there, called Chex systems to get it resolved, evidently they out source their company to India she was no help, called the Ftc, I have no idea how to get my name removed very frustrating. Of what value are you if I must list each separately that should not be calling me?

Is that sufficiently telling you that what you purport to be a way of managing is not working? You can report violations of the Do Not Call registry to donotcall. The information you provide will go into a database that law enforcement uses for investigations. In June I answered my front door and was handed two "intent to foreclose notices". Two uniformed men were at my door. They said I HAD to sign for both notices. One was addressed to my deceased husband, the other to me, personally.

Things had been going downhill financially for us before my husband died on July 18, It had been a terrible shock to me. Diagnosis of end stage kidney disease at 64 and death within about five months later, still only The center helped file papers for assistance, meanwhile, his employer wanted him out of there. He worked as much as he possibly could. Back to Chase bank. Apparently purchased from Wachovia. Current mortgage was with Wells Fargo. My Husband died on July 18th, We had been married 29 years.

We have been living the same house since August Stay with me, please, my mind is so frazzled. They said I needed to sign for both notices. I had no issue with signing the one addressed to me, personally. I queried them in some way, wondering how I could, or even should, sign a paper that I believed meant I was ensuring that my deceased husband would take from my hand, into his, the correspondence that was addressed to him.

My daughter tried to get in touch with them. There was a lot to handle. She was about 25 years old, a college graduate, unmarried, living on her own, or with room-mates, getting serious about a boy, whom she later married.

She handed the bills back over to me. I do not believe that there was anyway they could have had the right to foreclose. I did not scrutinize anything at that moment, if there was a problem, I would face it. I fell for it. I just fell for it. My first mortgage with Wells Fargo was paid ahead, because my daughter had arranged been able to arrange for them to take money out of my bank account every 2 weeks. All utilities were on a budget plan. Every month I checked the bar graphs to make sure I was where I thought it should be.

So I believed Chase. I swear it did. First, since Chase was my second mortgage, I had to refinance my first, she said, and so I did. Wells Fargo had no problem refinancing me. I will be years old. Same interest rate as before, just extended it 10 more years. I was too terrified of losing my home. You do the math. I have mounds of paperwork that surrounds me. I have several breaking points since I was widowed July 11, Had two new artificial knees hammered into my femurs.

I have determined I was only 2 months behind when fell for the scam by Chase. The Medigap Insurance comes out of my checking account monthly. Too bad, so sad. I have contacted ftc for awhile know and i have heavy fraudsters that are affecting my life money theft identy theft scams etc. I need some money back do to all these problems that have be happening please help. I met a man online applying for a loan. I paid by wire once again.

He provided a Citi Bank receipt showing all the details. My secretary had written a 5 instead of a s on the swift code so it went back to Citibank. After checking on the swift code I was able to see that it was correct that my secretary wrote the swift code down incorrect given to her by my bank which is Chase.

The transaction took place in Fort Worth as well as the money was wired to a Chase bank in Fort Worth but then I was told that the money was being wired to me from Ghana by the lenders assisstant named Patricia Rafia. He has texted me as well as emailed me also forwarding me emails to and from Patricia in Ghana telling her that her wanting more money is wrong and begging her to fund the loan.

Stephens and for him to hold it until I receive the funding and then he could send it to her, but she is refusing that in emails to me and Charles Stephens. Now it is starting to lok like a scam. I met Charles Stepens on Linkedin. The name of the lending company was Eagle Lending and now it has been changed to A-1 Lending which has a website A-1 Lending I have many texts and emails from both Charles and Patricia.

If you gave your bank account number to the man you met online, he can take money from your account. Contact your bank and ask how to protect your money. These are useful details for a complaint. Please report this to the FTC at ftc. The information you give goes into a database that law enforcement uses for investigations. Did anyone has terminate landline service with Birch Communication in real experience? Birch Communication took over the business from Covista Communication.

In facts, the landline phone is not the same as or similarly to the Cellular Wireless Services Contract. A class of Action by the attorney should have more interest on this type of activates. We are wondering the same illegal practice still exist without any legal consequences of the Birth Communication after many years of the complaints from the public, who are they?

A group of scammer above the law or being protected by the Congress? Substantial complaints already shown in the internet as well as our experiences. It seems to us, there is no result in legal action against or can stop Birch Communication illegally imposing their so-called early-termination fees to their account user. Hoping there is someone who can answer this question within the FTC forum.

Our complaint is real, also it is our rights in standing with yours. Consumers would like to see this happen in the near future. They were not what l thought and do not fit. I can find no way to speak to them and there is no receipt in the package. When all else failed in knowing how to contact them l looked them up on Facebook.

The complaints about how unhappy people were with them was endless. The address of the company on the bag is: Thank you for sharing your experiences. Please go to ftc. I paid Divine Tech. I paid by personal check. I am not requesting that they the company reimbursed my monies because they did not honor the contract and that I lost programs on my computer bacause it crashed with virus, which I think they were the ones who put the viruses on my computer.

The details you give will go into a database that law enforcement uses for investigations. I never even listed the home. I feel I was misled by the Co. I believe I was taken advantage of by the salesperson. If you signed a contract with the company, you can read that to see what your rights are. Look I did not bother to methodically document this problem but after dealing with the time consuming frustration it creates I would like to make awareness of a growing concern voiced.

They have the perfect alibai in place with the vulnerability of software to corruption, virus. I purchased a modest HP computerabout two years ago and also a membership to the geek squad which is trying to copy thew banking system and make money off revenue and pseudo service. In that time I must have brought the unit in at least 20 times for service and 4 times they completely washedit aand st it back to company default settingswithout longlasting quality results.

It was stiil under warranty and I inquired about a tradein or any salvagible exchaange for what I considered a lemon. No dice the technician asked me how I could really expect them to guarantee something I probably picked up on the internet, Well this went on and I made due because I needed the machine as asenior citizen trying to complete my BA, but in that time theaggravation at times was unbearable when it ate or damage documents I had worked hours on.

I had prblems with that and they reinstalled it for me a few times. I checked out the programs and they were accurate in what they told me the part that really concerned me was the programs that were disabled wre thw ones I purchased and yes you guessedit those reputable microsoft products were the ones ssystematically disabled I paid decent money for what I expected to be reliable products and feel like a victim of surgically manipulated digitl undermining that has a perfect alibhai.

I think it is an atrocity that this marketing device along with the stress it creates should be allowed to be perpetrated on the American public probabhly with a nefative rap song playing in the background. Our values and ethics have hit an all time low and it is discracful that these companies are so big noone even investigates their sstandards, Thank You and being a realist I do not expect action but at least I did get to throw my hat in the ring and maybe that will help the next guy.

I know parcels to EU took a bit longer to be delivered. Thank you for your answer. Learn more by reading our post, Reporting International Scams. I purchased a product custom wheels on December 21, If they are unable to solve your issue, then you can begin taking it higher up the chain of command to a supervisor or Director. Quick Summary The easiest way write a complaint letter to a company, is to quickly get to your problem. Did this summary help you? Sample Complaint Letter to Pet Store.

Sample Complaint Letter to Retail Store. Address your letter to the customer service department. When writing a letter of complaint, your best chance of success will come from directing the letter to the customer service department of the company. The customer service department is accustomed to dealing with complaints and your letter is likely to be processed efficiently and effectively.

If you cannot find the name of the customer service manager, simply write Dear Sir or Madam. Quickly get to the point of your letter. The very first line of your letter should clearly address why you are writing the letter and what your exact complaint is. Give as many pertinent facts as possible, including the date, time and location where you made the purchase or received the service, along with any relevant serial or model numbers.

The recipient of the letter should be able to identify the point of the letter in under five seconds, so avoid any long, rambling intros. You may provide further detail or explanation of the situation in the paragraph following your opening sentence, but the first line should draw attention to your complaint as succinctly as possible. For example, your opening sentence might read: State specifically what outcome or remedy will satisfy you. If you want a replacement, a refund, a repair, or some other form of compensation, state this clearly in your second paragraph.

This will help to avoid receiving a form letter or other stock response, and give the recipient something to work with on their end. Try to be as constructive as possible in your comments, suggesting a way that you can move forward and continue your relationship with the company.

If you demand a refund or some other form of compensation, while simultaneously informing them that you plan on taking your business elsewhere, they will have little incentive to try to resolve the problem. Do not threaten legal action in your first communication.

It may be the solution you ultimately require, but send your complaint letter first and await a response. Attach copies of supporting documents. These may include receipts, guarantees, warranties, copies of checks you sent and, if appropriate, photos or videos. All documentation should be included with your letter. Make sure that you send copies of any documentation you wish to include, not the originals. Also make sure to state in the body of the letter the exact materials you are including.

Give them a time limit to resolve the matter. It is helpful to provide an exact time period within which you would like the issue to be resolved. This will give you peace of mind and will help bring the issue to a speedy conclusion. Providing a time limit will also help to prevent the possibility of your letter becoming lost or forgotten about, which may lead to further awkwardness and resentment between you and the company. A week or two is usually sufficient, though this will vary depending on what your requests are.

Finish the letter respectfully. Thank the recipient for their assistance, and let them know how and when they can reach you to resolve the matter. This will make their job a lot easier, resulting in a more efficient outcome for you. Sign off the letter with Yours sincerely , if you know the name of the person you are writing to, or Yours faithfully if you referred to them as "Sir" or "Madam". Avoid informal closings such as "Best," or "Yours truly. Method 1 Quiz Which should you be sure to include?

A threat to legal action. Original documents supporting your claim. You may be angry, and may have every right to be, but being rude will only put the recipient on the defensive. Write in a respectful tone and avoid making threatening, angry or sarcastic comments at all costs.

Remember that the person reading your letter was not directly responsible for whatever happened, and they will be much more responsive and willing to please a gracious, polite customer than an angry, accusatory one. Wait to write your letter until you have calmed down. Or if you wish, write the letter while you are fully steamed, and then let it sit for a day or two before you send it. In all likelihood, you will want to rephrase things in a less-incendiary way.

If your letter is too long or detailed, the reader will be inclined to skim its contents and end up with an unclear idea of the exact problem or your desired resolution. Try to keep your letter on a single page, or under about words. Being authoritative in your letter creates the right tone and lets the company know that your complaint is to be taken seriously.

This is especially true of more serious complaints, which may have considerable financial implications. Format your letter in a clean, correct way. As mentioned above, formatting your letter in a professional way can favorably influence how your complaint is received. Always type up your letter on a computer, this makes it easier to read and is much cleaner looking.

If you must hand write your letter, make sure your writing is clear and legible, with no crossed out words or ink smudges. To write your signature, leave a blank space under the Yours faithfully or Yours sincerely where you can write in your signature by hand. Underneath this space you should also type your name so it is easily read. Keep the letter tidy and well-spaced, with paragraphs of approximately equal-size.

Check spelling and grammar. Incorrect spelling and grammar can negatively influence how your complaint is received. Make sure to do a spell check on your computer before printing the letter, or have someone else read it over before you send it. Method 2 Quiz About how long should your letter be? Wait until the time limit you provided is up. Be patient and do not pursue any further action until the time limit you provided in your initial letter is up.

It is always best to give the company the benefit of the doubt. If you still do not receive any information regarding your letter or if you do but the situation was not handled to your satisfaction, you can proceed by addressing your complaint to someone higher on the chain of command.

Proceed along the chain of command. If you are unsuccessful in your dealings with the customer service director, try to find out who the next person in the chain of command is and reach out to them instead. This will update your new company representative and very possibly get the matter resolved in a non-litigious way. It is better to start with the customer service department before working your way up instead of going to straight to the top. This is because the customer service department are more used to dealing with these types of complaints and any letters addressed to the CEO will probably be referred back to this department anyway.

If you wish to pursue legal action, see an attorney. He or she will know how to proceed. Keep in mind that legal action should be your last resort and leading with it in your letter sets a negative tone and will derail any requests for compensation you may ask for at the same time. It also may come back to bite you if your bluff is called. Method 3 Quiz Who should you contact first if no one has contacted you?

Stick to the facts. Tell them what happened, and back up your opinions with facts.

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This example complaint letter will help you learn how to write one of your own. An Example Complaint Letter. If you have a complaint, help is on the way! I am writing today to complain of the poor service I received from your company on June 12, I was visited by a representative of That Awful Company, Mr. Madman, at my home on.

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Sep 05,  · Address your letter to the customer service department. When writing a letter of complaint, your best chance of success will come from directing the letter to the customer service department of the company. The customer service department is accustomed to dealing with complaints and your letter is 79%(14).

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Effective Complaint Letter Writing Service Poor service can be annoying especially when you’re paying for a service or product. There are some who will let such crappy service slide but for many, writing a letter to complain is the best course to take. How to write an effective complaint letter. Share this page. Facebook; Twitter; Linked-In; Consumer Education Specialist, FTC Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business.

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Complaint letter sample for poor customer service. Complaint letters to companies. Guide, letter example, grammar checker, + letter samples Complaint letter sample for poor customer service. Further things to consider when writing complaint letters to companies. A letter of complaint should be detailed, professional, and to the point. These tips will help you create a complaint letter that gets the desired results.